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Terms of Service

Last updated: 29 October 2026

These Terms of Service ("Terms") are an agreement between you and Studio 404 d.o.o., Gradišče 15C, 1360 Vrhnika, Slovenia, EU, company registration no. 6835228000, VAT ID SI42531357 ("Damper", "we", "us"), for the use of Damper: the website usedamper.com, the app, the API, the MCP server, the CLI, the feedback widget and hosted public pages (together, the "Service"). Contact: [email protected].

1. Agreement

By creating an account or using the Service you accept these Terms, including the Data Processing Addendum ("DPA"), which forms part of them. If you accept them on behalf of a company, you confirm that you may bind it, and "you" means that company. The Service is meant for businesses and professionals, not consumers.

2. The Service

Damper lets teams collect and prioritise feedback, run roadmaps, changelogs and status pages, write pages, monitor uptime and errors, and give AI agents project context and tasks. Features and limits depend on your plan, as described on the pricing page. We develop the Service continuously and may change or remove features; we will not remove a core feature of a plan you have paid for during the period you paid for without refunding the rest of that period.

We work to keep the Service available, but we do not guarantee uninterrupted availability or any particular uptime unless we agree to it in writing.

3. Your account

  • Give accurate registration information and keep it up to date.
  • Keep your credentials and API keys secret; we recommend two-factor authentication.
  • Tell us promptly at [email protected] if you suspect unauthorised access.
  • You are responsible for everything done under your account, including by your team members and by the AI agents and integrations you give access.

4. Acceptable use

You must not use the Service to:

  • break any law or the rights of others;
  • send spam, submit fraudulent feedback or manipulate votes;
  • upload malware or attack, probe or overload the Service or other systems;
  • try to access accounts or data that are not yours, or get around limits and security measures;
  • impersonate others or misrepresent your affiliation;
  • publish unlawful, deceptive or harmful content on public boards, changelogs, pages or status pages.

We may suspend accounts or remove content that breaks these rules. Where we can, we tell you first and give you a chance to fix it.

5. Your data

You own the content and data you and your users put into the Service ("Customer Data"). You give us the right to host, process and display it only as needed to provide the Service to you. For personal data in Customer Data you are the controller and we are your processor under the DPA. You are responsible for having a legal basis for the data you collect through the Service, for informing your users and visitors, and for the content you publish.

How we handle data about you as our customer is described in our Privacy Policy.

6. AI features

Some features use AI models to summarise, triage or suggest (see section 4 of the DPA). AI output can be wrong or incomplete; check it before you rely on it. You are responsible for what you and your AI agents do with the Service, including changes agents make through the API or MCP server with your keys.

7. Plans and payment

  • Paid plans are paid in advance for a month or a year through Stripe Checkout. Prices are in USD and exclude applicable taxes.
  • Plans do not renew automatically. We remind you before your plan ends; you renew, switch or stop from the dashboard. If you do not renew, your account moves to the Free plan and its limits.
  • Upgrades take effect when the payment completes. Downgrades and switches between monthly and yearly take effect at the next renewal.
  • Payments are not refundable, except where these Terms or the law say otherwise, or if we cannot apply a paid upgrade, in which case we refund it in full.
  • We may change prices for future periods. A change never affects a period you have already paid for.

8. Intellectual property

The Service, including its software, design and brand, belongs to Studio 404 d.o.o. and its licensors. These Terms give you a right to use the Service while your account is active; they do not transfer any ownership. If you send us suggestions, we may use them without obligation to you.

9. Ending the agreement

You can stop at any time by deleting your account in Settings. The account can be restored by signing in within 30 days; after that, your data is deleted as described in section 7 of the DPA. We may end the agreement with 30 days' notice by email, or immediately if you seriously or repeatedly break these Terms. If we end it without cause, we refund prepaid fees for the period after it ends.

10. Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or business opportunities. Each party's total liability under these Terms is limited to the amount you paid us in the 12 months before the claim. These limits do not apply to liability for intent or gross negligence, for personal injury, or where the law does not allow them.

11. Governing law

These Terms are governed by the law of the Republic of Slovenia, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts in Ljubljana, Slovenia have exclusive jurisdiction.

12. Changes to these Terms

We may update these Terms. We tell account owners by email at least 30 days before a material change takes effect. If you do not agree, you can stop using the Service before then and we refund prepaid fees for the period after the change. Using the Service after the change means you accept it.

13. Contact

Questions about these Terms: [email protected]. Billing: reply to any billing email or write to [email protected].